Hostinger, CyberCare and TransferGo teams joined forces to spark the conversation about customer support. The result of this friendly collaboration is 100% customer-obsessed – three videos discuss the hard work, motivation, and expectations that lead Customer Success specialists from day one.
Making Customers’ Experience Quality and Easy
Making the tech world easy is what the online customer support experience is all about. And we are not talking only about the speed-of-light reply time here. All three companies recognize the trend of flexibility, personalization, and approachability of customer services as the key factors leading to the wow effect to clients.
Nowadays customers do not expect to get good and decent service. They actually expect to get personalized, supersonic and wow customer service every time they contact the company.
Justina Kekienė, Head of Customer Care at TransferGo
Supportive Environment to Build a Rocking Team
This collaboration emphasizes the importance of ambition, trust, empathy, and a supportive environment when building a Customer Success team. Adventures await for brave, communicative, open-to-feedback employees who are ready to skyrocket their careers.
It’s all about ambitions. If you have no clear ambitions in customer support, it gets boring very fast. And if you have a very clear ambition that you want to create an exceptional experience, this is where the game starts. This is where dynamic kicks in. It gets interesting: you start challenging yourself, you start seeing every situation from different aspects, different points, and this is where the interesting part starts.
Juozas Vaičikauskas, Operations Manager at CyberCare
The Future of Customer Support
The common ground is shared between Hostinger, CyberCare, and TransferGo when giving their predictions for future customer support. Notwithstanding the increasing tendency of Artificial Intelligence and self-learning, humans will still remain the main characters. Thus, the human touch is a secret sauce needed to succeed in customer service.
We can’t live without human interaction when we need help and support. You can’t just lock out your customers between layers of custom chats and articles and no human interaction at all. If you want to provide the best possible customer experience, you must have a Customer Success team caring for your customers personally.
Ričardas Kudirka, Customer Success Team Lead
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